LBank CEO Allen Wei Takes To Twitter To Address Cloud Service Provider Fud

Veteran crypto exchanges like LBank are trying to uphold a long-standing reputation of seeing little service downtime and thwarting hackers. 

Driving the discussion: Alibaba Cloud, LBank’s Cloud Service Provider, experienced technical issues on December 18th, rendering the trading platform temporarily inaccessible for over 7 million users.

• “Our engineers got word from Alibaba Cloud that there was a server crash ongoing and immediately started collaboration. It took quite some time to recover our services, but luckily we recovered access to our websites through other cloud services quite early on. The incident not only affected us, but a lot of other exchanges and internet companies,” Wei said.
• LBank stresses that these kinds of outages have no impact on user assets whatsoever. “We take regular back-ups of platform data. The wallet side is especially secure because we utilize cold storage controlled by our own servers,” Wei added.
• Addressing the FUD that popped up on social media during the incident, Wei stated this phenomenon isn’t an abnormality in the financial industry. “We’ve been through this before ever since kicking off in 2015 and are nonetheless still supporting crypto and blockchain tech. The community continues to trust us and trade on our platform, which underlines the potential of crypto,” the LBank CEO said.

The Big Picture: Wei points out that exchanges should approach cloud hosting with a multipronged strategy.

• The exchange will take even more frequent back-ups of platform data in the future and will look towards other Cloud Service Providers to mitigate downtime. “We are slowly moving some of our services to other Cloud Providers, like Amazon”, Wei stated.
• Continuing to provide excellent stability of the trading platform is an integral part of LBank’s global goals, Wei said. “In 2023, we would also like to expand on the local community relations we established this year”, he concluded.